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Shipping (P&P)

SHIPPING LOCATIONS:
dinkybox happily post goodies to PayPal confirmed UK, The Isle of Man and the (UK) Channel Island billing addresses.

SHIPPING FEE:

Spend £33.00 (or over) and receive FREE shipping. All other orders ship for £3.90.

SHIPPING SERVICE:
Packages are posted via the Royal Mail SIGNED FOR 2nd class delivery service (small packet).

SHIPPING TIMEFRAME:
On average, your fab purchase should arrive within 5 to 7 working days* from the date you placed your order.
The fastest your purchase could arrive is within 3 working days* if your parcel has not arrived within 18 working days* then please contact us as the Royal Mail will now consider your package as 'undelivered' (Please note, due to the extremely cost effective postage fee, this postage option does NOT provide a guaranteed delivery time or date, nor does it provide an on route, step by step tracking service).

SHIPPING RESTRICTIONS:
In order to provided the most user friendly and secure postage service possible, we post all goodies via a signed for delivery service. Once signed for the package is considered delivered and, as such, we recommend that the signature is that of the customer and not that of a third party. To ensure that the customer has every opportunity to sign for the arrival of their purchase we do NOT post goodies to...

Anyone other than the NAMED payment (billing) account holder
Any address which differs fr
om that of the CONFIRMED PayPal account holder
P.O. Boxes,
Mail Boxes, Parcel Motels, Hotels/Motels, Colleges/Universities and Halls of Residence

SHIPPING PROTECTION:
All goodies are posted with loving care, from our hands to your home :)
All goodies (with the exception of flat based and very small items (paper pads, pens, badges/pins etc.,) are carefully hand wrapped in plenty of bubble wrap and packaged inside double walled sturdy (recyclable) cardboard boxes which are further protected by very bright coloured, groovy weather proof mailing bags. These packages are then posted via the Royal Mail SIGNED FOR SMALL PACKET delivery option. Flat based goodies (such as paper) are posted via very sturdy carded envelopes with very small goodies (pins/badges, pens etc.,) making good use of jiffy bags. Whatever we send, we ALWAYS take the utmost care in ensuring your purchase arrives in perfect condition :)

ADDITIONALLY (and how fab is this) ALL DELIVERIES INCLUDE...

    • Insurance cover up to £50 or up to the value of your purchase, whichever is the lesser.

    • A 'Keep Safe' service whereby your package will be looked after by the Royal Mail (rather than simply left on your doorstep), if you are unavailable at the time of the attempted delivery. If you are out when a delivery is attempted the Royal Mail should leave you a 'while you were out' card notifying you of the attempted delivery. You can also check to see if a delivery has been attempted by visiting the Royal Mail website and by entering your unique, Royal Mail reference number.

    • dinkybox will email your unique Royal Mail reference number, to your supplied email address, on the day your order is dispatched. If you have signed up for an account with dinkybox, you can also access your unique Royal Mail reference number by logging into your dinkybox account.

    • To use your unique, Royal Mail reference number, simply type your 13 character reference number into the space provided on the Royal Mail tracking page and press the “Track item” button. Please note that the Royal Mail 2nd class signed for delivery service is NOT a fully traceable (door to door) delivery option, as such the tracking part of the Royal Mail website will ONLY inform you if a delivery was attempted (i.e. the Royal Mail are holding your package for safe keeping) or if your package has been returned to dinkybox due to non-collection on the customers part (typically packages are held by the Royal Mail for a MAXIMUM of 15-18 days following the initial delivery attempt).

    • If your package is being held for safe keeping with the Royal Mail, you can phone your local office to arrange a re-delivery at a time and date that suits you. Alternatively you can collect your parcel from the Royal Mail in person (just remember to take some ID with you).

    • In many cases it may be possible to ask the Royal Mail for your held delivery to be re-delivered to an alternative delivery address within your original delivery postcode area or, for a small fee, re-delivery to another location. For full information please visit: arranging a re-delivery via the Royal Mail



SUPER, SUPER IMPORTANT:

Super big apologies but sadly, if a package is returned to dinkybox due to the customer failing to arrange a re-delivery or failing to collect the package in person, dinkybox will need to deduct £3.90 from the refund total regardless of the postage free originally associated with the order. For example, if a customer received free postage, dinkybox will deduct the £3.90 that they paid to the Royal Mail in order to post the package, in the first instance (please note that this does not impact on consumer rights). For details relating to orders which are returned to dinkybox via the Royal Mail due a failed delivery, please see our Retruns & Refunds Policy.
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*Working days are Monday to Friday, 9am until 4.30pm and exclude all weekends, national and public holidays.

 

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