Your postage cost will be AUTOMATICALLY calculated during the checkout process.

ALL packages are posted via a SIGNED for (recorded) DELIVERY SERVICE.
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We make every effort to keep all postage costs to a minimum while maintaining the highest level of security and reliability possible. As such all packages are mailed via a signed for delivery service via the Royal Mail and ALL (non flat based) goodies are mailed with plenty of bubble wrap before popping inside double walled sturdy boxes. Flat based goodies such as screentone, mags and art pads etc. are mailed via extra sturdy carded envlopes with super protective edges to prevent damaged corners (we really do care you know plus all of our packaging (except the bubble wrap) is recyclable) :


UK Domestic Post -
All packages are mailed via a signed for, recorded delivery service whereby a signature will be required upon arrival.
The price for recorded delivery is 78p PLUS the price of first or second class delivery.

All packages have automatic insurance coverage up to £36.00 or the invoice value (whichever is the greater).
All packages have a reference number which you can use (via the Royal Mail website) to see if a delivery has been attempted while you were out.
Please note that any packages returned to dinkybox due to non delivery/non collection can only be re-sent if the postage is repaid. Sorry.



FIRST CLASS (average dispatch and delivery time 3 to 5 working days, maximum 15 working days)
Up to 100g (including packaging) = £2.20 PLUS 78p for recorded postage = £2.98
Up to 500g (including packaging) = £2.70 PLUS 78p for recorded postage = £3.48
Up to 750g (including packaging) = £3.20 PLUS 78p for recorded postage = £3.98
Up to 1000g (including packaging) = £3.70 PLUS 78p for recorded postage = £4.48
Up to 1250g (including packaging) = £5.50 PLUS 78p for recorded postage = £6.28
Up to 1500g (including packaging) = £6.20 PLUS 78p for recorded postage = £6.98
Up to 1750g (including packaging) = £6.90 PLUS 78p for recorded postage = £7.68
Up to 2000g (including packaging) = £6.60 PLUS 78p for recorded postage = £8.38
Up to 4000g (including packaging) = £8.20 PLUS 78p for recorded postage = £9.98


SECOND CLASS (average dispatch and delivery time 5 to 7 working days, maximum 15 working days)
Up to 100g (including packaging) = £1.50 PLUS 78p for recorded postage = £2.48
Up to 500g (including packaging) = £2.00 PLUS 78p for recorded postage = £2.98 (BEST PRICE shipping)
Up to 750g (including packaging) = £3.00 PLUS 78p for recorded postage = £3.78
Up to 1000g (including packaging) = £3.50 PLUS 78p for recorded postage = £4.28

For goodies such as pen nibs we can offer a jiffy bag 2nd class recorded delivery service (large letter) for just £1.50.


Prices for SPECIAL DELIVERY are as follows:
Up to 500g (including packaging) = £6.90 Guaranteed delivery within 3 working days of receipt of your payment)
UP to 1 kg (including packaging) = £7.90 Guaranteed delivery within 3 working days of receipt of your payment)
Up to 2 kg (including packaging) = £9.90 Guaranteed delivery within 3 working days of receipt of your payment)
Up to 3 kg (including packaging) = £19.90 Guaranteed delivery within 3 working days of receipt of your payment)

PLEASE NOTE: The prices stated above are a guide only.
dinkybox reserves the right to split packages for flat based and oversized goodies which exceed the maximum dimension allowed by the Royal Mail.


Our working days are Monday to Friday from 8am to 2pm.
ANY order received after 2pm will be classed as being received on the next working day.
Working days exclude weekends and all national/public holidays.

PLEASE NOTE: That the Royal Mail do not consider a package as undelivered until 15 working days have passed following the date of dispatch.
Once you have your Royal Mail reference number (this will be sent to you via email on the day of dispatch via dinkybox) you can visit the Royal Mail website: http://www.royalmail.com/portal/rm/personal?pageId=tab_track_rm&catId=500185&mediaId=83900761 to keep see if a delivery has been attempted.

If your goodies are needed urgently and you live within the UK, PLEASE opt for SEPCIAL DELIVERY as this is the fastest postage option and the ONLY service with a guaranteed delivery date.


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Please note that dinkybox has NO control whatsoever over the actual delivery time frame of your purchase once dispatched.
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For more information relating to the Royal Mail Special Delivery option pleae vistit the Royal Mail website: http://www.royalmail.com/portal/rm/content1?catId=400026&mediaId=63900706


VERY IMPORTANT PLEASE READ:
dinkybox has NO control over the time or date of your delivery. If you require your goodies to arrive ASAP or your goodies have a value greater than £36.00 PLEASE chose to have your goodies posted via the Royal Mail SPECIAL DELIVERY option. Thank you :)

And finally - If a package is returned to us due to non collection or an incorrectly supplied postal address your purchase can only be re-sent if the postage costs are repaid and at no point can the original postage fee be refunded. Sorry.

YES!
We are happy to post your purchase to you if you live outside of the UK*
We currently post to most European countries and also to Canada, Japan, South Afriica and the USA.
Please note that due to postal difficulties we no longer post to Italy.

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All POSTAGE PRICES ARE CALCULATED AUTOMATICALLY during the checkout process so please feel free to pop your goodies into your box to see the actual postage costs. Goodies can be added or removed at time.

IMPORTANT PLEASE READ; The Royal Mail signed for delivery service.
This postage option is NOT trackable to the point of being able to tell exactly where your package is at any given time. It will however allow you to see when the package left the UK and by visiting the website of your countrys national postage provider you will be able to see if a delivery has been attempted and if your package is awaiting collection/re-delivery instructions.
We are sorry to add that any package that is returned to dinkybox due to non-collection on the part of the customer can only be re-sent if the postage price is re-paid and that no postage fee can be refunded.


EUROPEAN AIRMAIL SIGNED FOR DELIVERY (average dispatch and delivery time 7 to 9 working days, maximum 15 working days)
Up to 100g (including packaging) = £1.50 PLUS £4.50 for recorded postage = £6.00
Up to 200g (including packaging) = £2.20 PLUS £4.50 for recorded postage = £6.70
Up to 300g (including packaging) = £3.00 PLUS £4.50 for recorded postage = £7.50
Up to 400g (including packaging) = £3.70 PLUS £4.50 for recorded postage = £8.20
Up to 500g (including packaging) = £4.20 PLUS £4.50 for recorded postage = £8.70
Up to 600g (including packaging) = £5.00 PLUS £4.50 for recorded postage = £9.50
Up to 700g (including packaging) = £5.50 PLUS £4.50 for recorded postage = £10.00
Up to 800g (including packaging) = £6.00 PLUS £4.50 for recorded postage = £10.50
Up to 900g (including packaging) = £6.50 PLUS £4.50 for recorded postage = £11.00
Up to 1000g (including packaging) = £7.00 PLUS £4.50 for recorded postage = £12.50
Up to 1250g (including packaging) = £8.50 PLUS £4.50 for recorded postage = £13.00
Up to 1500g (including packaging) = £10.00 PLUS £4.50 for recorded postage = £14.50
Up to 1750g (including packaging) = £11.50 PLUS £4.50 for recorded postage = £16.00
Up to 2000g (including packaging) = £13.00 PLUS £4.50 for recorded postage = £17.50

PLEASE NOTE: The prices stated above are a guide only.
dinkybox reserves the right to split packages for flat based and oversized goodies which exceed the maximum dimension allowed by the Royal Mail.


INTERNATIONAL (INCLUDING THE USA) AIRMAIL SIGNED FOR DELIVERY (average dispatch and delivery time 9 to 11 working days, maximum 15 working days)
Up to 100g (including packaging) = £2.00 PLUS £4.50 for recorded postage = £6.90
Up to 200g (including packaging) = £3.50 PLUS £4.50 for recorded postage = £7.90
Up to 300g (including packaging) = £5.00 PLUS £4.50 for recorded postage = £9.50
Up to 400g (including packaging) = £6.50 PLUS £4.50 for recorded postage = £11.00
Up to 500g (including packaging) = £7.50 PLUS £4.50 for recorded postage = £12.00
Up to 600g (including packaging) = £9.00 PLUS £4.50 for recorded postage = £13.50
Up to 700g (including packaging) = £10.00 PLUS £4.50 for recorded postage = £14.50
Up to 800g (including packaging) = £11.00 PLUS £4.50 for recorded postage = £15.50
Up to 900g (including packaging) = £12.50 PLUS £4.50 for recorded postage = £17.00
Up to 1000g (including packaging) = £13.50 PLUS £4.50 for recorded postage = £18.00
Up to 1250g (including packaging) = £16.50 PLUS £4.50 for recorded postage = £21.00
Up to 1500g (including packaging) = £20.00 PLUS £4.50 for recorded postage = £24.50
Up to 1750g (including packaging) = £22.50 PLUS £4.50 for recorded postage = £27.00
Up to 2000g (including packaging) = £26.00 PLUS £4.50 for recorded postage = £30.50

VERY IMPORTANT - If you live outside of Europe (including the USA) you may be charged import duty alongside any tax. Please note that dinkybox has no control over this whatsoever.
As far as we are aware all packages are subject to this possible additional charge if the value of the goods exceeds £18.00 including the postage fee.

PLEASE NOTE: The prices stated above are a guide only.
dinkybox reserves the right to split packages for flat based and oversized goodies which exceed the maximum dimension allowed by the Royal Mail.


SORRY but due to the poor postal service within Italy we no longer automatically ship to this destination.
if you live within Italy and wish to make a purchase please email us and we will do our best to help.

Sorry but due to fraudulent activity we do not ship to Australia.

If your country is not listed within our site please contact us, we may be able to help. Our email address is everyone at dinkybox dot co dot uk.


And finally, if you are paying via PayPal your account MUST BE VERIFIED. We cannot accept payments from non-UK residents who do not have a verified PayPal account.
In additional all payments made by a credit/debit card MUST pass the 3D secure process. Thank you :

Please note: We do not automatically accept eCheque payments. If you wish to pay via an eCheque PLEASE contact us prior to making your payment. If we receive an eCheque payment we will contact you via email to clarify and confirm that you are aware of the long delay associated with this method of payment. If you do not reply to the email or if your email address bounces back we will refund your eCheque payment. If this occurs and you wish to continue with your purchase PLEASE contact us and we will do our best to help.


If you do live outside of the UK, please, please note the following (sorry if some of this sounds OTT, it's amazing how many people ask these questions so here goes)…

1. All packages are posted via a SIGNED FOR RECORDED DELIVERY SERVICE and as such, all deliveries WILL require a signature upon arrival.There is NO alternative.

2. If you live outside of the Europe Union, customs fees/import duty etc may be applied to your purchase via the Customs department of your county. If this is the case all fees are payable by the customer.
Sorry but dinkybox has no control whatsoever on any additional fees which may be applicable. We recommend that if you have any concerns relating to customs charges/import fess that you contact the postage provider of YOUR country for help and guidance, especially if you live within the USA.

3. All signed for packages have a tracking reference number which will be mailed to you, the customer, on the day of dispatch (usually within 2 business days of receipt of your cleared payment). We respectfully request that it is THE RESPONSIBILITY OF THE CUSTOMER to check on the delivery status of their purchase once dispatched by dinkybox by using the supplied reference number (which will be emailed to you by dinkybox) via the postal provider of your county (i.e. USPS in you live within the USA) to see if an attempted delivery has been made and/or if the goodie(s) are awaiting collection.Please note that your tracking number will NOT tell you where your package is, it will simply tell you when you package left the UK and if a delivery has been attempted or if your goodies are awaiting collection/re-delivery instructions.

4. Once a package has arrived within the destination country (i.e. it has left the care of the Royal Mail (UK postage provider) the delivery and all related correspondence/activity is solely the responsibility of the customer and the postage provider of their country and that dinkybox has NO control or influence on any delivery issues thereafter, sorry.

5. VERY VERY IMPORTANT - if a delivery attempt has been made or if an incorrect postage address has been supplied, any purchase returned to dinkybox thereafter can only be re-sent if the postage price is re-paid. Furthermore at NO point can or will the original postage fee be refunded under any circumstances so PLEASE make sure that you are happy to take the responsibly for the delivery of your package prior to placing an order with us and please take a few moments to check that you have supplied the correct postage information. Above all, if you live within the USA please note that we are a UK (British) company and that your purchase is being dispatched from within the UK (England).

6. Please note that dinkybox WILL NOT AND DO NOT POST TO:
(a) PO Boxes or Hotels
(b) Any address other than that held on file by PayPal/your credit/debit card company (unless you live within the UK in which case your delivery address must also be within the UK)
(c) Anyone who makes a payment to us via an unverified PayPal account.
(d) Anyone who makes a payment to us via a credit/debit card which does NOT clear 3D secure.

7. Once dispatched dinkybox has no control over the actual delivery timescale of your package and that all overseas customers allow a maximum timeframe of 15 working days for delivery.

8. Insurance coverage is automatically provided up to £36.00 or the invoice value (whichever is the lesser) and, as such, if you wish to have a higher level of insurance coverage that you please contact us PRIOR to making your purchase.

9. dinkybox cannot specify a particular delivery date for the arrival of your purchase nor can a package simply be 'left'.

10. And finally, we cannot send any goodie(s) which have a weight/combined weight greater than 500g to any destination outside of the UK. If you would like to make a purchase which has a weight greater than 500g please contact us as we may be able to help, Alternative if you wish to purchase more than one goodie, simply make two or more seperate orders :)

* If your country does not appear as one of our shipping destinations, the it is VERY UNLIKELY that we can ship to your country. Sorry.

As with most things within the UK, tax is included at the (current) standard rate of 17.5% where applicable. Sorry, but we cannot offer a VAT refund to overseas customers.
Please also be aware that import tax may be applicable if you live overseas.Any such additional charges are solely the responisbility between the customer and the duty offices/customs officials of the receiving country.

We take credit card security extremely seriously here at dinkybox. As such we do not process any credit card payments via our site, instead we employ the services of a respected and professional third party payment processing company, namely 'SAGEPAY'. If you would like further information on SAGEPAY please visit: http://www.protx.com/aboutus.asp

If you opt to pay us via a credit/debit card you will be taken to the SAGEPAY website where your credi/debitt card numbers are encrypted using 128 bit encryption. Your cards are only decrypted after they reach our computer. They are not held in clear text on any web site. In addition, all credit card payments must pass 3D secure processing which further protects your credit card from fraudulent use.

PLEASE NOTE: We can only post goodies to payments mad via SagePay that have passed the 3D secure process. This is normally very straight forward for 99% of our customers. However we respectfully wish to note that we reserve the right to refund any payment which does not clear 3D secure. If this is the case we will notify you as soon as we are able, usually within 24 working hours of receipt of your order. Please note that it is very rare that payments do not clear this process and we apologise for sounding so harsh and wish to assure you that it is nothing personal, honest :)

IMPORTANT -
If paying via PAYPAL -- Please read...
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We can ONLY accept payments via PayPal from a registered and VERIFIED account that has an address attached.

In addtion if you live outside of the UK and wish to make a purchase and pay via PayPal then please note that the maximum spend (including postage is £45.00. If you wish to make a larger purchase please pay via a credit/debit card which is able to pass the 3D secure payment process or alternatively please email us in advance of your purchase as we may be able to help).
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Please note: We do not automatically accept eCheque payments. If you wish to pay via an eCheque PLEASE contact us prior to making your payment. If we receive an eCheque payment we will contact you via email to clarify and confirm that you are aware of the long delay associated with this method of payment. If you do not reply to the email or if your email address bounces back we will refund your eCheque payment. If this occurs and you wish to continue with your purchase PLEASE contact us and we will do our best to help.

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To confirm your address via PayPal (information taken from the PayPal site)
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Confirming that you are located at the address where you receive your credit or debit card statements is one of the steps required to lift your limits.

The 'Confirm by Phone' process allows you confirm your address by receiving an automated phone call at a landline associated with your card billing address. When you receive the call you will be asked to enter a PIN number to complete the address confirmation process.

To confirm your address by phone:

1.
Log in to your PayPal account at www.paypal.co.uk
2.
Click 'View Limits' on the ‘Account Overview’ page
3.
Tick the box next to ‘Withdrawal Limit’ then click 'Lift Limits'
4.
In the ‘Tasks’ column, click 'Confirm by Phone/Post'
5.
Please review your credit card information:
*
If you have more than one credit card on your account, select the credit card billing address you wish to confirm
*
If you do not have a credit card listed on your PayPal account, add a card to continue
6.
Select the phone number which matches your card billing address
7.
Select either 'Call now' or 'Call in one minute'
8.
Click 'Continue'
9.
You will see a 'Validate your Account Information by Phone' page, with the time selected and your four-digit Phone Confirmation PIN number. Please make a note of this PIN
10.
You will receive an automated phone call from PayPal and will be asked to enter your Phone Confirmation PIN. Enter the PIN on your keypad followed by the # sign to complete the process

Some points to note:

• The ‘Confirm by Phone’ process cannot be completed using a mobile phone
• Once failed, the ‘Confirm by Phone’ process cannot be repeated
• If the process is unsuccessful you will be given the opportunity to complete the ‘Confirm by Post’ process instead. In this case a letter will be sent to your card billing address. It usually takes seven to 10 business days to arrive.


To verify your PayPal account, follow these steps:(infomation taken from PayPal).
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1. Log in to your PayPal account at www.paypal.co.uk
2. Click the 'Unverified’ link on the Account Overview page
3. The steps required to verify your account will appear in the table

Depending on your account type, the steps to get ‘Verified’ will be as follows:

* Set up bank funding
* Provide additional Business information (Premier and Business accounts only)


Set up bank funding

To Set up Bank Funding you must add your UK bank account to your PayPal account. We will then deposit two small amounts into your bank account, which you will need to find on your bank statement. You will then need to log into www.paypal.co.uk and enter the amounts correctly to confirm ownership of your bank account.



Please also note that we do not ship to P.O.Boxes.

Wherever possible we carefully check all goodies prior to dispatch to ensure full satisfaction upon arrival. Should you find that your goodie arrived in a damaged state we guarantee to resolve the issue as pleasantly and as quickly as possible either by supplying a replacement goodie or via a full refund. In both cases we respectfully ask that you return the faulty goodie to us prior to any replacement or refund taking place. All faults must be notified to us within 24 hours of receipt of your delivery.

Any goodie being returned to us MUST be returned via RECORDED DELIVERY and packaged in the same level of protective material as they were received. The cost of the return postage will be refunded to you by dinkybox if the goodie is found to be faulty.

Pleaes note that we make every effort to maintain our stock levels and in the unlikely event that a goodie becomes out of stock after receipt of your payment, where possible, we will contact you as soon as possible to ask if you would like an alternative goodie or a full refund, If your goodies are needed quickly and you have opted for Special Delivery if we are unable to contact you we will simply refund your payment method by the amount paid for the out of stock goodie(s) and follow up with an update on this situation ASAP. Upon your reply we will carry out your instructed immediately or as soon as possible. It is very unlikely that this will occur but on occassion this may happen gien the nature of our goodies (limieted edtion/hard to find goodies etc.) If you have any concerns or questions, please email: thedinkycrew@dinkybox.co.uk. We really are friendly and we guarantee to be as helpful as possible :)

Yes, we do, so please read carefully and if you have any questions, please feel free to email us, we really are nice people, honestly :)

Firstly, in the unlikely event that you have a 'change of mind' about your purchase, we ask that you email us ASAP and certainly within 7 days of receipt of your purchase. (Once 7 days have passed all sales are classed as final and no refund can be made, sorry). When contacting us, if possible please include your original purchase email address and invoice number. Sorry but if you cannot prove that you made your purchase with us, we cannot accept your return.

Please note that we can only agree to a refund (which will be made in the form of a credit note) if your goodies are returned to us in the same condition as they were received. All returned goodie(s) must be returned in the original packaging material or packaging material of the same standard as originally supplied and that all returns must be made via a SIGNED FOR delivery service. All goodie(s) MUST be popped into the post to us within 48 hours of receipt of our email confirming the acceptance of the return of your goodie(s). All credit notes will have a maximum lifespan of 1 month from the date of issue.

Finally, (the very important bit) - if you do have a change of mind, we are sorry but we CANNOT and WILL NOT refund your original postage costs and furthermore, all costs relating to the return of your goodie(s) are to be met by you (the customer) and all responsibility for the goodie(s) will remain with you (the customer) until the signed receipt of the returned goodie(s) has been made by dinkybox via the postage provider company.IN ADDTION - an administration charge of 15% (of the purchase price of your order) will also be applied to any returned goodie which has been returned simply due to a change of mind. The 15% charge will be deducted from your credit note refund so PLEASE make sure you really do want the goodie(s) BEFORE making a purchase. Thank you :)

After 7 days of receipt of your purchase all sales are classed as final.


Please also note that if you receive a faulty or damaged goodie then please see our 'guarantee' section above.

If you would like to learn more about your legal rights to return goods, please visit: http://www.hmso.gov.uk/si/si2000/20002334.htm