Dear customer,During the checkout process you will be asked to check a box to signify you agree to our terms and conditions. By agreeing to our terms and conditions you are agreeing to the following points as listed below:
TERMS AND CONDITIONS...
(Last updated: March 23rd 2013) Contracts are subject to English law.
Firstly we really want to point out that unless otherwise stated, dinkybox.co.uk / dinkybox.com do not sell toys. Our vinyl collectables and other mini figures are classed by their respective makers as 'COLLECTABLE PIECES OF ART" and, as such, they are aimed at collectors and enthusiast aged 15 years and above.
As such none of our goodies (unless otherwise specified) have been designed or tested for play by those under the age of 15 years. Additionally many of the goodies listed within dinkybox.co.uk / dinkybox.com contain small parts which may cause a choking hazard if swallowed.
By accepting our terms and conditions you are acknowledging your acceptance of the recommended age range as supplied by the manufacturers of the goodies available within dinkybox.co.uk and dinkybox.com and agree NOT to supply those aged less than 15 years with any such goodie(s) and that you yourself are aged 15 years and over.
Ordering and Payment
Placing an order with us is super simple. Just select the goodie(s) you want to pop into your box and then checkout by supplying your UK billing address (the address registered to your payment method) and if you want us to deliver to your UK work address, pop that info in too (we will need your UK work company/business name as well as your UK work landline (NOT mobile) phone number please).
Once your cleared payment has been received, we will do our best to dispatch your purchase within 2 working/business days. Our working/business days are Monday to Friday, 9am to 3pm and exclude weekends, holidays and high-days.
When making your payment to us, we respectfully request that the billing address that you supply MATCHES the billing address held on file by your payment method. In the case of PayPal we ask that you only make your payment to us via this method if your PayPal account has a CONFIRMED status. We also ask that your email address is valid and that you use the same name for your order as the name associated with the payment method. Any deviation from these requests may result in your order being cancelled and your payment being refunded. If this is likely we (dinkybox) will email you to inform you of this possibility. If we have not received your reply (via email) to our correspondence within 2 working days of our intitial contact, we will automatically cancel your order at this point and a full refund will be made to your payment method.
All payments made to us (dinkybox) are done so via a third party payment processing company, namely "SAGEPAY". By accepting and agreeing to these terms and conditions you are agreeing and accepting to make your payemnt to us via this secure payment method by suppling your correct and acturate UK billing address alongside your correct and current email address. This address must be your full time residential address and your payment method must be registered to this address also. Apologies but under no condition can we post to Halls of Residence or P.O.Boxes. If you supply a suspect address dinkybox reserves the right to confirm your delivery and billing address and if this cannot be achieved dinkybox will cancel your order and refund your payment within 5 working days maximum.
By agreeing to these terms and conditions you are acknowleding that once your order has been placed you will receive an automatic email from dinkybox to confirm that your order has been received.
The fact that you have received an automatic confirmation does not necessarily mean that dinkybox will be able to fulfil the order. Reasons why dinkybox may not be able to fulfil the order include (but are not limited to) the following:
(i) If SagePay is unable to to complete basic security checks such as matching the billing address to the billing address provided.
(ii) If the delivery address is to any other location other than the UK billing address or your UK work address or if you have requested delivery to a UK work address and have not provided a business/company name along with your UK work landline phone number.
(iii) If payment to dinkybox has been made via an UNCONFRIMED PayPal account.
(iv) If dinkybox has been provided with an an incorrect or unobtainable customer email, billing and/or delivery address or the provided billing/delivery address is a P.O.Box, a place of study or outside of the UK.
(v) If dinkybox stock levels have change to a 'zero' status during the period your order was placed. If this is the case dinkybox will email you (the customer) to explain the out of stock situation and you will be offered the choice of either a refund for the out-of-stock goodie(s) or a full cancellation and full refund of your order/payment (the choice will be yours (the customers)).
A contract will only exist between us once the goods are dispatched. Until this time, either party may cancel the order for any reason without penalty.
This does not affect your Statutory Rights.
Returning Faulty, Damaged or Incorrectly Supplied Goodies
Here at dinkybox we hand package and check each and every goodie as best as possible to ensure they arrive in perfect condition. However, if a goodie arrives in a damaged state, is faulty, or we have accidently sent you an incorrect goodie, and you have contacted us via email, (please make sure to include your full name (as used when ordering/paying for your purchase) along with your original order number), we will happily, and as quickly as possible:
(i) Send you a RETURNS CODE along with a RETURNS POSTAL ADDRESS so that your returned damaged/faulty or incorrectly supplied goodie(s) can be dealt with as quickly and as smoothly as possible.
(ii) Once we receive your returned faulty/damaged or incorrectly supplied goodie(s) we will contact you via email to confirm receipt at which point we will either send you a replacement (if possible and if requested by you, the customer) otherwise we will refund the original cost of the returned goodie(s) along with the full original postage fee. We will also refund you, in full, for the postage fee related to the return of the faulty/damaged or incorrectly supplied goodie(s) so long as you are able to provide us (dinkybox) with proof of posting and are able to return the goodie(s) to us via a signed for delivery service please.
This does not affect your Statutory Rights.
Unwanted Goodies (Change of Mind) - European Distance Selling Regulations (DSRs)
If you purchase as a consumer, your contract is governed by the Sale of Goods Act 1979 as amended and the Consumer Protection (Distance Selling) Regulations 2000 (DSR) which you may find here http://www.hmso.gov.uk/si/si2000/20002334.htm If you change your mind, you may cancel the contract by notifying us in writing within 7 days of receipt of the goods.Please note that if you return correctly supplied goods under DSR, YOU will be responsible for the cost of doing so.
SUPER IMPORTANT, This does not affect your statutory rights.
Please note, you are responsible for the returned goodie(s) until the goodie(s) are received by us, here at dinkybox. Please also note, you are also responsible for the cost of returning the unwanted goodie(s) to us. This cost is not refundable unless your return is related to faulty, damaged or incorrectly supplied goodie(s)
If you would like help when ordering, information about a goodie, if you would just like to provide us with feedback on our service or you just want to say hi, please email us via firstname.lastname@example.org, we'd love to hear from you. We really are real poeple, we're also really nice and we really do want to help in anyway we can so please, if you have any questions, do get in touch and we promise to get back to you as soon as possible.
Bigs smiles, dinkybox :)
Please note that unless otherwise specified, the recommened age for the goodies within our site is 15 years and above. Please also not that these goodies are aimed at collectors and are NOT toys.