| | Hi guys, we’ve tried to provide an overview of the things we can or cannot do in relation to your purchase, delivery and returns which form the basis of our Terms and Conditions agreement which you must agree to (by clicking a box during checkout) to be able to make a purchase from us. So please do take a moment to read through the following information before placing your order to make sure you are happy with everything (especially if you live outside of the UK). By agreeing to our terms and conditions you are agreeing to the following:
(Last updated on April 21st 2011) 1. I (the customer) realise that all UK destination 1st and 2nd class deliveries, on average, should arrive within 5 to 7 working days** following the date of dispatch. l (the customer) am aware that the Royal Mail do not consider any package as undelivered until 15 working days** (following the date of dispatch) have passed and, as such, l (the customer) acknowledge that while it is highly unlikely, l am prepared to wait up to 15 working days** following the date of dispatch for my purchase to arrive before contacting dinkybox to request compensation for the loss of my order during transit by the Royal Mail.
2. I (the customer) realise that all International destination deliveries, on average, should arrive within 9 to 14 working days** following the date of dispatch. l (the customer) am aware that the Royal Mail do not consider any package as undelivered until 25 working days** (following the date of dispatch) have passed and, as such, l (the customer) acknowledge that while it is highly unlikely, l am prepared to wait up to 25 working days** following the date of dispatch for my purchase to arrive before contacting dinkybox to request compensation for the loss of my order during transit by the Royal Mail.
3. If l (the customer) have not received my purchase within 15 working days** (UK) or within 25 working days** (International) following the date of dispatch of my purchase I (the customer) will be entitled to compensation up to the maximum amount (or the invoice value, whichever is the lesser) as stated by my selected postage option.
4. I (the customer) understand l will not be able to make a claim for compensation (should my package become lost in transit) that is greater than the amount stated as the maximum amount by my chosen postage option.
5. I (the customer) understand that should my invoice total be less than that stated as the maximum amount of compensation cover available for my chosen postage option l will not be able to make a claim for compensation which is greater than my invoice total.
6. I (the customer) take full responsibly for providing a FULL AND CORRECT delivery address.
7. I (the customer) am aware that if my package is returned to dinkybox due to an incorrectly supplied address by me (the customer) l (the customer) will be liable for the cost of having my purchase sent to me again. I (the customer) agree that the postage fee for re-sending my purchase will be met by me (the customer) in full to the same value as the price of the original postage fee.
8. I (the customer) understand that if my package is returned to dinkybox due to an incorrectly supplied address by me (the customer) at no point will l (the customer) be able to have the original postage fee re-funded.
9. I (the customer) am aware that if my package is returned to dinkybox due to a failed delivery where I (the customer) am at fault l (the customer) will be liable for the cost of having my purchase sent to me again. I (the customer) agree that the postage fee for re-sending my purchase will be met by me (the customer) in full to the same value as the price of the original postage fee.
10. I (the customer) understand that if my package is returned to dinkybox due a failed delivery where I (the customer) am at fault at no point will l (the customer) be able to have the original postage fee re-funded.
11. I (the customer) understand that it is my (the customer's) responsibility to use the dispatch update information sent to me (the customer) by dinkybox (on the day of dispatch or the day after) in order to regularly check the status of my (the customers) delivery via the Royal Mail Trace and Trace element of the Royal Mail website. If l (the customer) live outside of the UK l (the customer) will also visit the website of my country’s postal provider to check on the delivery status of my (the customer's) delivery.
12. I (the customer) understand that while the Royal Mail use the term ‘Trace and Trace’ my package is not trackable throughout its journey. Instead the Royal Mail website will be able to inform me if a delivery has been attempted. I (the customer) also understand that if l live outside of the UK l the Royal Mail website will be able to offer independent confirmation that my package in on its way to my delivery address.
13. I (the customer) will take full responsibility for notifying dinkybox if I (the customer) have not received a dispatch update from dinkybox within 3 working days** of placing my (the customers) order.
14. I (the customer) take full responsibly for contacting my local post office /sorting office in the event that a delivery attempt was made while l was out.
15. I (the customer) will take full responsibility for contacting my local post office/sorting office within 5 working days** from the date that the original delivery was attempted, in order to organise either a re-delivery (at a time and date which is convenient to me, (the customer)) or to collect my package in person.
16. I (the customer) will not hold dinkybox responsible for any missed delivery due to me (the customer) being out at the time that a delivery was attempted by the Royal Mail.
17. I (the customer) understand that other than the Royal Mail SPECAIL DELIVERY postage option, NONE of the Royal Mail postage options offer a guaranteed date or time for my (the customers) delivery.
18. I (the customer) understand that ALL packages dispatched by dinkybox will be sent via a signed for delivery service. I (the customer) understand that ALL packages will require a signature upon arrival/delivery. I (the customer) understand that if a signature cannot be provided at the point the delivery is attempted the Royal Mail (or my country's national postage provider) will leave notification for me (the customer) to inform me of the attempted delivery.
19. I (the customer) understand that if l do not receive notification of an attempted delivery it is my (the customer's) responsibility to check the status of my delivery (as in section 11 above).
20. I (the customer) understand that if, in the highly unlikely event, my package is signed for by someone other than myself (the customer) dinkybox will not be able to re-send or refund my purchase. If such a situation occurs l (the customer) understand that it is my (the customers) responsibly to investigate and seek any possible compensation with the delivery service (i.e. The Royal Mail / the postal provider of my country) and not with dinkybox.
21. I (the customer) understand that dinkybox will, wherever possible, aim to dispatch all orders received by 12pm midday (GMT) by the end of the following working day**
22. I (the customer) understand that while dinkybox will attempt to dispatch my purchase (placed before 12pm midday (GMT) dinkybox reserves the right to take up to 2 working days** to dispatch my purchase during unusually busy periods or due to staff illness or due to any other condition beyond the control of dinkybox.
23. I (the customer) understand and agree that any order placed with dinkybox after midday (12pm GMT) on any working day** will be classed as being received before 12pm midday on the next working day**. I (the customer) also understand that any order placed after midday (12pm GMT) on a Friday will be classed as being received by 12pm midday (GMT) on the next working day** (i.e. on the Monday or the next working day after Monday if Monday is a national/public holiday).
24. I (the customer) understand that failure to provide a current and correct email address will result in my purchase being cancelled.
25. I (the customer) understand that dinkybox will use my (the customer's) email information to confirm receipt of my (the customers) purchase, to notify me (the customer) of any problem relative to my purchase (such as an item being out of stock or to clarify the address supplied etc.,). I ( the customer) understand that dinkybox will also use my (the customer's) email address to send a dispatch update email which will notify me (the customer) of my Royal Mail trace and trace reference number.
26. I (the customer) understand that it is my (the customers) responsibility to ensure receipt of my (the customer's) purchase confirmation and dispatch update information from dinkybox. I (the customer) understand that if l (the customer) have not received any such emails from dinky it is my (the customer's) responsibility to check my email junk folder and to contact dinkybox if l (the customer) to inform dinkybox that l (the customer) have not receive any such emails.
27. I (the customer) understand that if l live outside of the UK all sales are final and l (the customer) will not be able to return my (the customers) purchase to dinkybox due to a change of mind.
28. I (the customer) understand that as a UK customer, l ( the customer) may contact dinkybox to request a return of my purchase due to a change of mind. I ( the customer) understand that dinkybox reserves the right to refuse my return due to a change of mind if l (the customer) take longer than 2 working days** form the date m purchase was delivered to contact dinkybox with my (the customers) request to return my (the customer's) purchase due to a change of mind.
29. I (the customer) understand that at no point can any sealed, packaged item be returned to dinkybox (due to a change of heart ) if you (the customer) have opened it.
30. I (the customer) understand that dinkybox will NOT accept any return unless a prior arrangement, via email, between myself (the customer) and dinkybox has been made.
31. PRIVACY POLICY - To confirm, dinkybox we NEVER ever pass on or disclose customers (your) information any third party that we receive from you (the customer) other than when order details are processed as part of the order fulfilment (i.e. via PayPal/Sage Pay). In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on our shopping site to keep track of the goodies you (the customer) have popped into your box, to store delivery addresses (if the address book is used by you, the customer) and to store your (the customers) details if you (the customer) select the 'Remember Me' Option. You (the customer) can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you (the customer) turn off cookies, you (the customer) will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is only ever used to:
1. Take and fulfil customer orders
2. Administer and enhance the site and service
3. Only disclose information to third-parties for goods delivery purposes
Once again, customer information (including email address/other contact information) is NEVER passed on to anyone except for the purpose of receiving payment via PayPal/Sagepay in which case these companies will never pass on your information either :)
32. I (the customer) understand that any purchase returned to dinkybox due to a change of mind will only be accepted by dinkybox if l (the customer) pay for the good(s) to be returned to dinkybox via SPECIAL DELIVERY and within 2 working days of dinkybox agreeing to the return of my (the customer's) purchase (see section 28 above). I (the customer) also understand that at no point will the original postage fee for my purchase be refunded and that all costs involved in the return of my purchase (due to a change of mind) will be met in full by me (the customer).
33. I (the customer) understand that dinkybox is under no obligation whatsoever to accept the return of my purchase due to a change of mind even if l (the customer) make a request to do so within 2 working days** of receipt of my delivery. I (the customer) understand that this does not affect my statutory rights in relation to returning faulty or damaged goods.
34. I (the customer) understand that if l receive a faulty or damaged good dinkybox will replace or refund the faulty or damaged good as soon as they have received the return of my faulty/damaged item. I (the customer) understand that l (the customer) will contact dinkybox within 14 working days of receipt of delivery of any faulty/damaged good to inform them of the situation and to request a return postage authorisation number.
35. I (the customer) understand that dinkybox will refund the postage fee paid for any faulty/damaged good return to them only if the dinkybox has agree to the return of the faulty/damaged good(s) prior to their return to dinkybox by me (the customer).
36. I (the customer) understand that dinkybox cannot and will not refund or replace any item which has been damaged by myself (the customer).
37. I (the customer) understand that any payment made by me (the customer) to dinkybox via PayPal will only be accepted by dinkybox if my (the customer) has a verified PayPal account which also has a CONFIRMED delivery address which matches the address to which the my (the customers) goods are to be delivered unless l (the customer) have opted to have my purchase sent to my work address which is applicable to UK customers only.
38. I (the customer) understand that dinkybox reserves the right to cancel my (the customer's) order if my (the customers) payment via a credit/debit card is unable to pass 3D secure payment clearance.
39. I (the customer) understand that should dinkybox cancel my order then dinkybox will notify me (the customer) prior to cancellation via email.
40. I (the customer) understand that if dinkybox are unable to contact me via email that dinkybox will endeavour to contact me via either my (the customer's) landline phone number or via my (the customer's) cell phone. I (the customer) also understand that none of my personal information is shared or passed onto any third party and that the only information held on file by dinkybox about me (the customer) relates to my (the customer's) purchase and my (the customer's) delivery and contact information as supplied by me (the customer) at the time of placing my (the customer's) order with dinkybox.
41. I (the customer) understand that all payment information is processed by an encrypted process via a secure, professional third party and at no point are dinkybox given access to my (the customer's) payment information.
42. I (the customer) understand that all prices quoted via the dinkybox website are stated in British Pounds Sterling and that any payment made by me (the customer) from outside of the UK will be calculated at an exchange rate provided by my (the customers) payment method at the time of the purchase. I (the customer) also understand that dinkybox has no control or influence over the actual exchange rate provided at the time of my (the customer's) purchase.
43. I (the website visitor) understand that the material contained within the dinkybox site is copyrighted to dinkybox and such copyright extends to all illustrations, graphical content, text, photography, branding and identity. I (the website visitor) understand that it is illegal and an offence to plagiarise or reproduce any of the copyrighted material contained within the dinkybox website and that any act of so doing may be liable to prosecution.
44. And finally, l (the website visitor/customer) understand that dinkybox had to write all of the above information as a formality and that all of the dinkybox staff really are lovely people who are happy to help me (the customer/website visitor) in any way that they can.Please note that dinkybox reserves the right to amend the above information as and when required. We strongly recommend that you read this section upon each visit to ensure you are happy to accept our terms and conditions. ** working days are Monday to Friday and exclude weekends and all national/public holidays. |
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IMPORTANT, PLEASE READ: Unless otherwise specified, all of our goodies have a recommended age of 15 years and above. This is due to the fact that none of our goodies have been designed to be played with by children.
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