Please note: The Royal Mail can take up to 25 working days to delivery your purchase. If you need your goodie(s) in a rush, PLEASE opt for SPECIAL DELIVERY. About Us
dinkybox is a UK based company, founded during 2004 by a small (dinky) group of creative mates. Each of us have (or still do) work within the gaming, video and/or design industry. After realising our common passion for collecting toys we came up with the idea of promoting the work of our fellow creative's by pulling together our resources in order to create a friendly (dinky) on-line toy store, and if, in the process we are able to get first dibs on all the new cool stuff in the name of 'research', well, so be it :)
If you love this stuff too and feel that you want to pop something into your box, then that's just the icing on the cake and we thank you most kindly indeed. We will always try to locate a goodie for you if we don't have it in stock and our service is based on care and excellence (even if we do say so ourselves). Most of all dinkybox is about the toy community and we hope that our dinky little site goes some way to promoting the workof toy pioneers everywhere!
Peace and smiles,
Everyone here at dinkybox :) |
Making A Purchase
Simply navigate our store via the goodie list on the left hand side of the screen.
When you find a goodie you would like to purchase, click on the 'pop in box' icon. Your goodie total will be displayed by Ugo, our little pink alien (the graphic in the right hand corner).
Once you have finished shopping, simply click the 'checkout' icon . You will be asked to fill in a few details that we need in order to send your goodies to you. You can also add or remove items at this stage and if you want, you can even go back a step and shop some more!
You should receive confirmation email shortly after your order has been placed.If you pay via PayPal you will need to check the 'Complete' button in order for the email to be generated.
Once your goodies have been dispatched we will email you to let you know that your goodies are on route.
The legal bit - When you receive confirmation of your order, this only indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you notification that your goodies have been dispatched. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
IMPORTANT postage information PLEASE READ...
Revised: July 7th 2008
We're on our Summer Hols and while a handful of staff will remain here at dinkybox the larger portion will be heading South for the sunshine! As such, goodies ordered between July 8th and July 22nd will only be posted on Wednesday July 9th, Monday July 14th and Monday July 21st only so please allow for a little longer delay. Special Delivery will resume on July 23rd 2008
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Delivery Schedule dinkybox will always attempt to dispatch all goodies within 2 working days.
Our working days are Monday to Friday from 10am to 4pm only.
Once dispatched the Royal Mail will attempt to deliver your post as quickly as possible. Once dispatched dinkybox has no control over the actual delivery date of your goodies. If you require a guaranteed delivery date and you live within the UK please opt for Special Delivery.
Special Delivery goodies are guaranteed to arrive at your delivery address within 3 working days.
Our working days are Monday to Friday only.
The Royal Mail do not consider a package as 'undelivered' until a maximum of 25 working days have passed following the date of dispatch. If your goodies have not arrived after 25 working days following the date of dispatch a full refund will be made up to the maximum insurance or invoice value (whichever is the lesser).
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Back Orders
We only take payment for goodies that we currently have in stock. If a goodie has sold out between the time you placed your order and the time that we received your order, we will continue to package the goodies that are available and a refund for the missing item/items will be made to your payment method within 48 business hours.
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| Tax Charges As with most things within the UK, tax is included at the standard rate of 17.5% where applicable. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee Due to the nature of our goodies, all sales are final unless a goodie is found to be faulty. |
Reaching Us
Please email us using the link on the store page (hi@dinkybox.co.uk),This really is the best way to reach us, honest. We will always attempt to get back to you ASAP. |
Privacy Policy
Here at dinkybox we NEVER ever pass on your any of the information that we receive from you. dinkybox does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment (i.e. via PayPal/Protx). In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is only ever used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Once again, your information (including your email address) is NEVER passed on to anyone except for the purpose of receiving payment via PayPal/Protx in which case these companies will never pass on your information either :)
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Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm However please note that all returns MUST be sent back to us in the same condition that they left dinkybox. Thank you :)
Due to the nature of our goodies, all sales are final and cannot be returned due to 'a change of mind'. Sorry.
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Remittance Terms
We accept payment via PayPal and Protx only. We do not accept cheques, cash or other payment methods.
We can only process orders via PayPal Payments if the PayPal account has been VERIFIED.
In addition, we can only accept Protx payments which are linked to 3D secure.
Both methods of payment processing offer you and us the maximum level of payment protection against fraudulent use.
If you pay via an eCheque please accept a delay in payment processing by up to 15 working days.
An alternative payment method would be via Protx or to link a credit card to your PayPal account.
If you have any questions, please feel free to contact us via 'question@dinkybox'co.uk'. |
All images © dinkybox 2004-2008 Please don't reproduce them without permission.dinkybox accepts all major credit and debit cards, safely and securely, via Protx or PayPal
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